9wickets Privacy Policy

9wickets is a trusted online gaming platform built for gamers in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy explains in detail how 9wickets collects, uses, and protects your personal information.

This Privacy Policy applies to all 9wickets services, websites, and mobile apps. By accessing the website or creating an account, you agree to this policy.

9wickets collects only the information needed to provide you with the best service. We never ask for unnecessary or excessive data.

Personal Identity Information

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID number (for KYC verification)
• Residential Address

Financial Information

• Mobile banking number (bKash, Nagad, Rocket)
• Transaction history and amounts
• Deposit & Withdrawal Records

Automatically Collected Information

• IP address and device type
• Browser information and operating system
• Time spent on the website and pages visited
• Cookies & Local Storage Data

9wickets uses your information only for specific, clearly defined purposes. Your data is never used beyond those authorized purposes.

• Account Management: For registration, login, and account security.
• Payment Processing: To process deposits and withdrawals securely.
• KYC Verification: To verify identity and prevent fraud.
• Customer Support: To resolve your issues and answer your questions.
• Bonuses & Promotions: To send you relevant offers based on your gaming activity.
• Legal Compliance: To comply with applicable laws and regulations.
• Platform Improvement: To analyze user experience and improve service quality.
• Security: To detect and prevent suspicious activity.

9wickets is highly selective about sharing your personal information with third parties. Data may only be shared under the following limited circumstances:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the information necessary to complete a transaction.
• Legal Obligations: We may be required to provide information upon receipt of a valid order from a court or government authority.
• Security Partners: Limited data may be shared with selected partners for fraud detection and cybersecurity purposes.
• Business Transfer: You will be notified in advance in the event of a company merger or acquisition.

9wickets uses cookies on its website to enhance your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: For login sessions and security purposes. These cannot be disabled.
• Performance Cookies: To monitor page load times and detect errors.
• Functionality Cookies: To remember your preferences, such as language and theme.
• Analytics Cookies: To understand which pages are most frequently visited.

You can disable non-essential cookies from your browser settings at any time. However, doing so may limit certain features.

Every registered user on 9wickets has complete control over their own information. You may exercise the following rights at any time:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: If you close your account, you may request that your data be deleted (unless a legal obligation requires us to retain it).
• Portability: You may request a copy of your data in a readable format at any time.
• Right to Object: You can object to your data being used for specific purposes.
• Marketing Opt-Out: You can opt out of promotional communications at any time.

9wickets employs industry-leading security measures to protect your information. Our security framework operates across multiple layers:

• Transmission Security: All data transfers are encrypted using TLS 1.3 protocol.
• Storage Encryption: Stored data is protected with AES-256 encryption.
• Access Controls: Only authorized personnel have access to specific information.
• Two-Factor Authentication: Two-factor authentication to keep your account secure.
• Firewall & DDoS Protection: Server-level attack prevention.
• Regular Penetration Testing: A dedicated team works to identify and address vulnerabilities.

In the event of a data breach, 9wickets will act promptly:

• The relevant authorities will be notified within 72 hours of the incident being identified.
• All users whose data may be at risk will be notified directly.
• Immediate technical measures will be taken to minimize any potential damage.
• The incident will be investigated and steps will be taken to prevent recurrence.

9wickets strictly prohibits anyone under 18 from using the platform. We do not knowingly collect any personal information from minors.

If a minor has accidentally created an account and this comes to our attention, the account and all associated data will be deleted immediately. If a parent or guardian becomes aware of such a situation, please contact our support team right away.

9wickets stores data primarily within Bangladesh. In some cases, data may be processed on servers in other countries for technical service purposes.

For any international data transfers, we ensure that the destination country or organization provides a level of privacy protection equivalent to our own. Under no circumstances will your data be transferred to an unsecured environment.

For any questions, concerns, or complaints regarding privacy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 after logging in to the platform
• Please clearly state the subject matter when submitting a complaint
• We typically respond within 48 hours