Gaming is not just about winning — it is a place for entertainment, fun, and peace of mind. Responsible gaming at 9wickets is not just a policy for us; it is a way of life. We want you to get the most enjoyment within your limits — free from pressure or worry.
9wickets believes that with the right environment and the right tools, every player can enjoy gaming safely.
You decide how much to spend daily, weekly, or monthly. Taking control of your own budget is the first step toward responsible gaming at 9wickets.
Decide in advance how long you will play. Session timers and reminders will help you take a break at the right time.
If you feel you need a break, you have the option to temporarily or permanently close your account for a set period.
View all your transactions and game history in one place. Understand your spending patterns and make changes if needed.
If our system detects unusual gaming behavior, it will automatically send you an alert and offer assistance.
If a family member is concerned about your gaming, let them know how to activate parental protection on your account.
Responsible gaming means enjoying games in a way that does not affect your personal life, family relationships, or financial stability. At 9wickets, responsible gaming means treating gaming as entertainment — not as a source of income.
Online gaming is growing rapidly in Bangladesh, with players of all ages spending time on slots, betting, and bingo. But when gaming starts to spiral out of control, it can take a serious toll on your family life, work, and mental health. That's exactly why 9wickets places responsible gaming at the top of its priorities.
A responsible player understands there are no guaranteed wins in gaming. Every game is built on chance, and losing is a natural part of it. Responsible gaming is the art of enjoying the experience with a clear head — even when you lose.
Remember: If you find yourself thinking "just one more round and I'll make it back" while playing — that is a warning sign. Stopping at that moment is the smart move.
9wickets gives every registered user a set of practical tools to take control of their gaming experience. All tools are completely free and can be activated at any time from your account settings.
Decide in advance how much you're willing to deposit daily, weekly, or monthly. Once set, increasing your limit requires a 24-hour waiting period — this is by design, to prevent impulsive decisions.
Once you have lost a set amount, your session will automatically end. This tool protects both your wallet and your mental well-being.
Set how long you want to play in a single session. When the time is up, you will be automatically logged out and sent a reminder.
Take a break from gaming for anywhere between 1 day and 6 weeks. During this period, you won't be able to log in to your account, but withdrawals will still be available.
To use these tools, log in, go to Account Settings, and look for the "Responsible Gaming" option.
Gaming addiction does not happen overnight — it builds gradually. Recognizing the signs early means you can take action in time. As part of 9wickets' responsible gaming policy, we encourage you to ask yourself some honest questions.
If you answered "Yes" to more than 3 questions — then self-exclusion or a cooling-off period is the right move. Our support team is here to help you through it.
For responsible gaming at 9wickets, we recommend following a few core principles. These guidelines will make your gaming experience more enjoyable.
Decide how much you are willing to spend before you start playing. Only play with money you can afford to lose without it affecting your household finances.
Set a time limit before each session. Use an alarm — when it goes off, stop playing, whether you're winning or losing.
Avoid playing when you're angry, sad, or feeling lonely. Emotional states make it easier to take risks you normally wouldn't.
If you have a losing day, do not try to make it back by doubling your bets the next day. Each game is independent and has no connection to previous results.
Take a short break every 30–45 minutes. Stand up, drink some water, go for a walk — give your mind a chance to reset.
The most important rule of responsible gaming: play for entertainment, not for a living. This mindset will keep you healthy and happy.
Sometimes the boldest decision is to stop. Self-exclusion is a 9wickets feature that lets you close your own account for a set period of time.
During the exclusion period: You will not be able to log in to your account, but your balance will remain secure. Once the exclusion period ends, you can reactivate your account with the help of our support team.
9wickets strictly prohibits anyone under 18 from opening an account or playing. Age is verified at registration, and identity documents may be requested at any time.
If there are children or teenagers in your household, please make sure they cannot access your device or account. A few precautionary steps:
Warning: If you see a minor playing or have any suspicion, please contact our support team immediately. It is your responsibility — and a responsibility to society.
Gaming addiction is a real issue and there is no shame in it. Seeking help is a sign of strength, not weakness. As part of 9wickets' responsible gaming policy, we are mindful of our users' mental well-being.
If you feel gaming is having a negative impact on your life, don't hesitate to reach out via our 24/7 live chat support. Our trained team is ready to help you get the right assistance.
24 hours a day, 7 days a week — we're here whenever you need us.
[email protected] — expect a response within 48 hours.
If you have any concerns about your gaming, our 24/7 support team is always here for you.
Start Live ChatJoin 9wickets and use our responsible gaming features to play safely. Your enjoyment is our goal.